Collections Management (FIN-FSCM-COL)

LAZAR Offers SAP’s Collections Management is a part of SAP Financial Supply Chain Management (FSCM) services. With LAZAR services for SAP Collections Management, you can make receivables management in your company more efficient and act proactively to process an ever-increasing receivables balance in as short a time period as possible.

Receivables management in SAP Collections Management can be divided into four phases:

  • Selection of customers
  • Prioritization of customers
  • Preparation of customer contact
  • Processing of receivable

Employees can then navigate to the customer account selected with the relevant transactions to see all of the information required for preparing the customer contact in an overview. Collection agents can see all of the open invoices, promises to pay, and dispute cases. In the invoice view, all important information, such as the invoice amount, amount paid or promised, and any promises to pay that have been broken are visible together. The transaction also enables employees to navigate to the detail level. For each invoice, for example, they can display a historical overview of the invoice as well as any promises to pay or dispute cases that exist for this invoice.

Once the employee has looked at this overview of the customer account, he can contact the customer and document the result in the system. For example, he can create promises to pay for one or more invoices. A promise to pay allows them to enter the amount promised, the date, contact information, and text notes. The promise to pay can be traced at invoice level. The employee can also create dispute cases or provide information about the status of existing dispute cases.

LAZAR business scenarios for SAP Collections Management include:

  • Proactive collection of outstanding receivables
  • Identification and prioritization of customer accounts
  • Customer-specific receivables management to improve customer relationships
  • Reduction of days sales outstanding (DSO)
  • Improvement to cash flows
  • Increased efficiency due to automated worklists
  • Close integration with SAP Dispute Management and SAP Credit Management
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