Telecommunications

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Telecoms are faced with saturated markets. Today they are operating in a market with limited revenue growth. For CSPs it is very difficult to increase market share. Increasing customer loyalty and retention and reducing customer churn becomes more and more important. CSPs have to analyze the behavior of their existing customer base in order to offer the right products and services before they intend to change the service provider. To be successful in the market means to do both gain new customers to increase market share while leveraging existing customer assets.

LAZAR Services create close link between the logistic and financial sides of network operations, integrating the entire spectrum of network planning and realization tasks - from demand and supply planning to investment and project management, inventory management and asset accounting. By enabling effective collaboration within and beyond the company, Network Lifecycle Management optimizes the way the network infrastructure is managed, streamlining a cost critical part of the business and thus helping to cut costs and optimize investments.

LAZAR Telecommunications Value Chain

Suppliers & Partners Design & Build Infrastructure Operate Infrastructure Develop & Promote Products & Services Sell & Fulfill Bill & Collect Assist Customers Customers & Channels
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Network Life-Cycle Management
Demand and Supply Planning
Investment Management
Network Design and Build
Operations and Maintenance
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Marketing Analytics & Product Management
Product Planning and Prioritization
Project Management
Product Development
Marketing & Campaign Management
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Sales & Service Fulfillment
Lead and Opportunity Management
Sales and Order Management
Customer Field Service Management
Logistics Management
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Dealer Management
Partner Management
Contract Management
Campaign Management with Channel Partners
Dealer Operations Management
Market Development Funds
Incentive and Commission Management
Forecasting and Replenishment
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Billing, Invoicing & Presentment
Billing
Invoicing and Presentment
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Customer Financials Management
Receivables Management and Payment Handling
Credit Risk and Collections Management
Financial Customer Care and Dispute Management
Reconciliation and Closing
Auditing
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Auditing
Customer Trouble Management
Complaints and Returns Management
Customer Field Service Management
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Enterprise Management & Support
Analytics
Financial Analytics Operations Analytics Workforce Analytics
Financials
Financial Supply Chain Management Treasury Financial Accounting Management Accounting Corporate Governance
Human Capital Management
Talent Management Workforce Process Management Workforce Deployment
Corporate Services
Travel Management Environment, Health, and Safety Compliance Management Incentive and Commission Management Real Estate Management
Operations Support
Life-Cycle Data Management Project and Portfolio Management Quality Management Enterprise Asset Management Indirect Procurement Global Trade Services Global Trade Management
   
Suppliers & Partners Design & Build Infrastructure Operate Infrastructure Develop & Promote Products & Services Sell & Fulfill Bill & Collect Assist Customers Customers & Channels